Providing our customers with the highest quality technical support is a top priority at TSS. Customer support calls are taken live during regular business hours and rarely is there a need for callbacks.

The standard TSS Software Service Subscription covers a 12-month period and is priced on a simple concurrent-user basis. The Subscription includes technical assistance via telephone, all program updates and maintenance releases, annually updated IRS 1099S reporting programs, and frequently updated Help Files and User Guides.

Technical Support
443-321-5600

Technical Support Fax
866-401-8115

Technical Support E-mail
support@iwantTSS.com

Regular Technical Support Hours

Monday - Friday 8 a.m.-6 p.m. Eastern Time
Technical support provided during this time period is covered under the TSS Software Service Subscription.

Scheduled After-Hours Technical Support

After-hours technical support may be scheduled for weekdays from 7 a.m.-8 a.m. or 6 p.m.-9 p.m. Eastern Time or on holidays and weekends, subject to availability. Hourly fees apply.

Unscheduled Holiday and Weekend Support

Unscheduled technical support is available on holidays and weekends from 9 a.m. - 5 p.m. Eastern Time. Hourly fees apply. To obtain unscheduled holiday or weekend support, send an e-mail message to support@iwantTSS.com or call 443-321-5600 and press 1 for the Technical Support voice mail box. Please provide the following information:

• Your name
• Your company name
• Your phone number
• The nature of the problem

Your e-mail or voice-mail message will be forwarded to an on-call technical support consultant who will respond within one hour of receiving your request.

Please note that you must have a current TSS Software Service Subscription. Depending on your company's billing status, advance payment may be required for this service.